Online Reputation Scorecard

Daily - We check all major platforms every day

Weekly - We review platforms once a week

Monthly - We check reviews once a month

Rarely - We only check when someone tells us about a review

Within 24 hours

Within 2-3 days

Within a week

We rarely respond to reviews

Yes, we have multiple strategies (QR codes, email follow-ups, staff training)

Yes, we have some methods in place

Occasionally, when we remember

No, we rely on visitors to leave reviews naturally

We systematically analyze feedback and implement changes regularly

We review feedback and make some improvements

We read reviews but rarely make operational changes

We don't use review feedback for operational improvements

4.5+ stars consistently across platforms

4.0-4.4 stars on most platforms

3.5-3.9 stars on most platforms

Below 3.5 stars or unsure of our ratings