Features
TrustSmrt Gives You Everything
You Need To Get More Reviews & Increase Sales
Generate reviews | Manage reviews | Share reviews
Custom Review Micro Site
Match your brand’s identity and make it easy for customers to leave reviews on multiple platforms.
Negative review protection
Safeguard your reputation by internalising negative reviews before they are posted online.
45+ Review site integrations
Connect seamlessly with over 45 popular review platforms to centralise review management.
Automated review requests
Save time and increase reviews collected with automated requests that follow up with customers.
SMS/Text review requests
Reach customers directly on their phones with SMS review requests for higher response rates.
Email review requests
Utilise email to generate reviews from customers, complete with bulk uploader to save time.
QR code review generator
Generate QR codes for quick and easy review submissions, perfect for in-store and printed materials.
Manually send review requests
Utilise your offline customer data and send bulk review requests manually when needed.
Instant review card compatible
Get immediate feedback with instant tap review cards, perfect for those customer-facing roles in the field.
Video review requests
Capture more engaging testimonial style feedback with video review requests.
Customised review requests
Tailor your review requests to match your brand’s voice and style for a congruent customer experience.
Collect reviews on your website
Generate reviews directly from your website and make it easy for customers to leave feedback.
1- click social share of reviews
Effortlessly share positive reviews on social media to boost your brand’s visibility and build trust.
AI review responder
Save time and provide personalised responses, enhancing customer engagement with minimal effort.
Website review widgets
Automatically display your top reviews with customizable widgets to build trust and boost conversions rates.
Comprehensive insights & analytics
Gain valuable insights and track performance with detailed analytics to inform your business strategy.
Powerful filtering
Easily sort and filter reviews to find the most relevant feedback and monitor your reputation.
Centralised review dashboard
Manage all your reviews from different platforms in one place, saving time and effort.
New review email notifications
Stay on top of new feedback with email notifications straight to your inbox.
API-Integrations
Seamlessly integrate with your existing tech stack for a unified review management solution.
Multiple admin users
Allow multiple team members to manage reviews, ensuring comprehensive and collaborative review handling.
Email and phone support
Receive prompt and helpful support from a real person via email and phone to resolve any issues quickly.
Account manager
Benefit from a dedicated account manager to optimise your review strategy and maximise results.
All future updates
Stay ahead with automatic access to all future updates and improvements to the TrustSmrt platform.
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We help great attractions get the reputation they deserve online
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Frequently Asked Questions
Got a question? We’re here to help.
What is review management for local businesses?
Review management for local businesses involves generating, managing and responding to customer reviews to maintain a positive online reputation and drive more traffic and sales.
How many integrations do you offer?
What is negative review protection?
Our unique system helps prevent negative reviews by directing customers who give lower stars to an internal feedback page. This gives the business a chance to rectify the situation without the customer posting a negative review publicly online.
How does the 1-click social share feature work for Facebook and Instagram?
Can businesses customize the micro review site (review link) page for customers leaving lower star reviews?
Yes, everything is customisable! Businesses can customise their review link page with their branding and specific questions to gather valuable insights from customers who may have had a less than perfect experience.
Is there a way to track the impact of review management on the business?
Yes, our platform provides detailed analytics and reporting tools to track the impact of review management efforts, allowing businesses to assess performance and make data-driven, strategic decisions to improve their online reputation and business in general.
Why does responding to reviews matter?
Responding to reviews impacts how customers perceive your brand and how they decide to leave feedback. In fact, surveys show that over two-thirds of consumers who leave negative reviews will update or delete them if they are responded to.
How does review response impact SEO?
Responding to reviews improves SEO by fostering engagement and adding fresh content to your listings. To search engines (like Google), review responses signal that your profile is active and provides good customer service, which they reward with improved rank and visibility.
What impact does my speed of response have on my reputation and star rating?
Surveys show that customers expect responses to all reviews, positive and negative, within 24-48 hours. Prompt responding increases the chances that customers will leave a positive review and the likelihood that a customer will update or remove a negative review.
How does review star rating impact my conversion rate and generate revenue for my business?
Businesses with higher star ratings receive more in-person and online traffic, contributing to revenue growth. In fact, data shows that locations with higher star ratings (4-5 stars) can have an over 3x greater clickthrough rate compared to locations with lower ratings (2-3 stars).